Florist Seven Sisters Returns, Refunds & Complaints Information
Our Fresh Flowers Guarantee in Seven Sisters
At Florist Seven Sisters, we take great pride in delivering the freshest flowers to households and businesses in and around Seven Sisters. As a trusted local florist, we are committed to ensuring every bouquet and arrangement arrives looking beautiful and vibrant. Our Fresh Flowers Guarantee means your floral gift is crafted from the best blooms, and delivered with care so you can order with complete confidence.
Damaged-on-Arrival Policy
Although every order is handled with the utmost attention, on rare occasions, flowers may arrive damaged due to transit. If your flowers are damaged on arrival, please contact us as soon as possible on the day of delivery. We kindly ask customers to provide a brief description and photographic evidence of the damage so we can assess and resolve the issue swiftly.
Freshness Window & Product Life
All our flowers are guaranteed to be fresh upon delivery. We source our blooms daily to ensure maximum longevity, and we recommend displaying them in a cool location and changing the water regularly to extend their natural beauty. Under average home and office conditions, you can expect our flowers to look fresh for at least 5 days. Some varieties may last even longer with proper care. If you feel your flowers have not lived up to this standard of freshness, please get in touch within 48 hours of receipt.
Refund and Replacement Options
Your satisfaction is our top priority. If your flowers are received in less-than-perfect condition, or if they do not meet our Fresh Flowers Guarantee, we offer two options:
- Refund: We can arrange a partial or full refund based on the nature of the problem and the impact on your order experience.
- Replacement: Alternatively, we are happy to provide a replacement bouquet or arrangement, delivered at the next available opportunity to make things right.
Please let us know your preference when reaching out, and our customer care team will handle your request promptly and fairly.
Complaints Process
We understand the importance of every floral gift and treat all concerns with seriousness and understanding. If you have a complaint—or are unhappy with your experience for any reason—please contact us as soon as possible with your order details and a description of the problem. All complaints are acknowledged within one working day. Our team will investigate thoroughly and aim to resolve the issue to your satisfaction within 48 hours. We appreciate and value all feedback as it helps us continue to provide outstanding service to the Seven Sisters community.
Why Choose Florist Seven Sisters?
As a dedicated local Seven Sisters florist, we have built our reputation on trust, reliability, and beautiful arrangements that bring delight to our neighbours. Whether you are ordering for your home, business, or sending a heartfelt gift, you can count on personal service and a genuine commitment to customer satisfaction. Thank you for choosing us to help celebrate life’s special moments with the freshest flowers in Seven Sisters.
